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Cake toppers
Cake topper shipping: how a fragile topper arrives whole
Cake topper shipping is hard on a printed topper's thin parts, which can snap in the mail. It travels best padded and held still in a sturdy box. If ours breaks or gets lost on the way, we make a new one or refund you.
A topper on the bubble wrap it came in.Why toppers break on the way
Thin parts that stick out snap first. Tall, thin parts tend to snap right at their base. On one of our own figures, the glasses and the joined hands are the thinnest parts.
A parcel gets dropped and stacked on its way to you. So the packing has to keep those thin parts from taking a hit.
What we saw when we bought 8
A topper we bought. This is the second unit. The first came broken.For our test, we bought 8 custom toppers from other makers. Only one came inside the delivery window its maker quoted.
One came broken on day 30. Its maker said sorry the next day and made a new one. The new one reached us on day 47, 17 days later.
What a safe parcel looks like
- A sturdy box
- Padding on all sides, around the thin parts first
- Nothing inside that can shift
- A tracking number you can follow
Several layers of bubble wrap is the usual advice. One topper maker wraps each figure in tissue paper and bubble wrap, then packs it in a double-walled box.
If you pack one yourself
You may need to mail a topper to your baker, or take it to a wedding far away. Wrap each piece on its own. Pad the thin parts first. Use a box that fits, with padding on all sides, so nothing moves. Then put that box inside a second box.
Even then, a thin leg can snap. One baker on a cake forum packed figures in bubble wrap and a second box, and one still lost a leg.
If ours breaks on the way
Write to us within 30 days of delivery. Send a photo and your order number. We make a new one or pay you back. You do not send the broken one back.
For the steps, read what to do if it arrives broken.
Open the box the day it comes
Open the parcel the day it arrives and look at the thin parts. Do not wait for the week of the wedding. A new unit takes time to make and ship.
The sooner you tell us, the sooner we can make a new one. Plan around the delivery window the studio shows you before you pay.
To keep it safe until the wedding, read how to store a cake topper before the wedding.
Questions
- Can I get it faster?
- Single-Color is made faster than Full-Color.
- Do I pay customs or import fees?
- Our price includes shipping to a US address. Only customs or import fees, if any, are extra.
- What if the parcel never comes?
- It counts as lost if it has not come 10 days after the last day of your window. Tell us, and we make a new one or refund you.
- Do you ship outside the US?
- From this site we ship only within the United States.